Monday, 7 July 2014

Income Tax Department requests updating of Contact Details

The recent change in contact details updation of taxpayers is being taken seriously by the Tax Department. According to new rules, one Email ID or mobile number can be set as primary contact for maximum 10 Efiling accounts/taxpyers.

Those, currently having single Email/mobile number for more than allowed 10 accounts have started receiving emails from Tax Department to update the accounts with actual taxpayers details. 

Below is the mail received from the Department : 

Dear Taxpayer(s),

This email ID has been registered as a primary contact by more than the permitted number of users on the E-filing website of the Income Tax Department. Therefore, taxpayer personal email ID (other than the one presently registered) may be used to update their contact details on the e-Filing portal. Similarly, if the Mobile number registered with e-filing account is also more than the permitted number of users then the Mobile Number should also be updated with taxpayer personal mobile Number.

For details, you can logon to:
Validation of email and mobile numbers has been introduced to facilitate taxpayers as in many cases incorrect emails and mobile numbers have been provided and taxpayers did not receive important communication from the Department. Further, it has been observed that in many cases taxpayers are not able to reset their password since the new temporary password from the Department may be sent to their registered email which may be different from the taxpayer's personal email, e.g. email of their intermediary.

The Department will send separate One Time Passwords (OTP) also referred as PIN on the mobile and email provided by the taxpayer. The OTPs have to be entered by the taxpayer after logging into their e-filing account to authenticate the same. The OTPs will remain valid for 24 hours within which the taxpayer has to complete the process. For 'Foreign/ NRI' taxpayers, the OTP validation of the email ID would be sufficient.

This is a one-time process to validate the mobile number and email ID. However, whenever the taxpayer changes the Mobile Number or email ID in their Profile, the process will be repeated to ensure that the particulars provided are correct. Further, this validation will ensure that Department can send an OTP for resetting the password used for Login in case the taxpayer has forgotten the password.

Taxpayer may enter the email of any other person designated by him, in addition, as a Secondary Contact (without any restriction on the number of user accounts linked as a Secondary Contact) to also receive emails, alerts etc.

The Department requests your cooperation for completing this validation process at the earliest for a smooth and convenient return filing process.

List of the user ids which have this common email ID and common Mobile number are attached for reference. User ids are masked for security reasons. The email and mobile number for these user ids may be immediately updated and validated

e-Filing Team,
Income Tax Department

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